General terms of sale

 

 

General terms of sale

 

 

The present document (Terms and Conditions) establishes the conditions for the sales made between any individual wishing to make a purchase from the souliers.operadeparis.fr website, hereafter referred to as “the customer,” and DANSE AZUR, Sarl, whose registered office is located at Le Breuil, 87430 VERNEUIL SUR VIENNE, France. DANSE AZUR, a limited liability company with registered capital of €80010 and intra-community VAT number FR35392937728, is registered in the Limoges Trade and Companies Register under number 392 937 728.

The conditions established in this document apply exclusively to non-trading individuals.
Once the customer has read these terms and conditions, an agreement is implied. Using the website also implies full agreement with these terms and conditions.

Prices

All item prices are given in euros and are inclusive of all taxes. Item prices do not include delivery charges (see paragraph 3, Dispatch and delivery ).
Danse Azur reserves the right to modify its prices at any time without prior notice. The items will be invoiced according to the prices in effect at the time the order is completed. The items ordered will remain the property of Danse Azur until Danse Azur receives the full payment amount. Payments must be made in full in one installment.

Ordering

Danse Azur reserves the right to withdraw and/or modify any items on its website at any time.

Placing an order

The customer may order online from the souliers.operadeparis.fr website at any time.
Note: Danse Azur reserves the right to cancel or to refuse any order from a customer with whom there exists a dispute relating to the payment of a previous order or who appears to present a risk to Danse Azur.

Order conditions

All orders imply acceptance of the prices and item descriptions available at the time of sale.
Danse Azur undertakes to honour all orders received on the website, subject to item availability. If one or more items ordered are not available, Danse Azur will strive to inform the customer as soon as possible. In such a situation, the customer’s order will be cancelled and the corresponding payment amount will be refunded.

Order contract

Danse Azur stores the contract’s content and will send the customer the details of his order, as well as the general terms and conditions, via e-mail. The general terms and conditions may be found online at all times at the following link: http://souliers.operadeparis.fr/terms-conditions. The details of recent orders will be available to the customer via his customer log-in.

Payment and security

In some cases, Danse Azur customer service may contact a customer to request additional information before his or her order is processed. This is standard security procedure and the information provided will not be shared with any outside parties.

Dispatch and delivery

Delivery locations

At this time, Danse Azur delivers to most countries.

Special circumstances

Delivery may be delayed in the event of a natural disaster or force majeure beyond Danse Azur control.
Danse Azur is not responsible for postponed deliveries in such circumstances.
In the event that a customer is absent and does not contact the carrier after two delivery attempts and five working days, then his package will be returned to Danse Azur without the option to re-deliver.

Exchanges, returns and refunds

Contract cancellation

Under the Distance Selling Regulations, the customer has a legal cooling-off period of seven working days to cancel the contract without providing a reason. The customer may exercise this right in writing or through another durable medium. This cancellation period begins the day after delivery.
Returns, exchanges, and refunds are subject to certain conditions, which may be found below in the section titled Conditions of exchange and return.

Return/exchange cost

Return and exchange costs will be paid by the customer.

Conditions of exchange and return

The item(s) returned must be new, unused, and in the perfectly intact original packaging. Any exchange or return must be done via an exchange or return request in the “My Account” section of the souliers.operadeparis.fr website.

The customer must retain the proof of postage of the package given to him by the shipper. If the package is lost, no refund will be given.

Product condition

All returned items (shoes, original packaging, accessories, instructions, & etc.) must be returned completely intact.
Danse Azur will determine whether the items are in perfect condition upon receiving the package. No returns will be accepted if the returned items have been visibly used or damaged by the customer and if this use or damage has rendered the items unsuitable for sale. If the return is refused, then the items will be returned to the customer at his expense. The customer may not demand any compensation, nor is he entitled to any refund, unless he subsequently exercises his warranty rights for sold goods.

The same requirements apply to exchange items. In the event of an exchange, if the returned items have been visibly used or damaged by the customer and if this use or damage has rendered them unsuitable for sale, then Danse Azur may exercise all corresponding actions of recovery from the customer.

Refund of returns

Danse Azur will refund returned items within 30 days from the cancellation of the order (subject to a proof of deposit and to the aforementioned return conditions). The cancellation of the order corresponds to the return of the item(s).

Payment

Customers may pay for their purchases with a debit/credit card (Visa or Mastercard) or via PayPal. The payment will be confirmed upon receipt of any additional information requested (in case of payment by debit or credit card that requires further verification).

Danse Azur reserves the right to verify the personal information given by the customer and to adopt any measures deemed necessary to ensure that the person whose bank account is being debited is the same person who placed the order. This is to prevent any fraudulent payments. This verification may take the form of a request for proof of identity and/or address and/or bank documents (BBAN or void cheque). If the customer fails to respond to such a request within two days of the request made by Danse Azur, the order in question will be automatically cancelled, with no option to make a subsequent complaint.

Danse Azur is also entitled to directly cancel an order that presents one or more risk factors of fraudulent bank card use.

Sponsorship

“Tell a friend” allows a souliers.operadeparis.fr customer (the recommender) to benefit from a € 10 voucher when he or she gives souliers.operadeparis.fr the details of a friend (the recommended friend) via the “tell a friend” module on the souliers.operadeparis.fr website and the recommended friend then places a minimum order of one pair. A €10 voucher is awarded to the recommender and to the recommended friend when the following conditions are met: l The recommended friend has never bought anything from souliers.operadeparis.fr before, though he may have already created an account. l The recommended friend has not already been recommended by someone else. l The recommended friend has placed a minimum order of one pair, the order was cleared and dispatched, and the payment for this order has been made to Danse Azur using the sponsorship voucher. A recommender may use his voucher on any pair. Subject to the vouchers’ validity, he may accumulate sponsorship vouchers to pay for one single order, and he may use them in conjunction with any promotional offer, including all sales and promotions. To benefit from the reduction the voucher offers, it must be selected at the time of checkout. The reduction will be immediately deducted from the order amount. Under no circumstances may the voucher be converted into cash, nor may Danse Azur be requested to deduct the value of a voucher that has not been selected or may be faulty from an order that has already been confirmed and paid for, as the order will have already been processed. The term of validity of the recommender’s or recommended friend’s voucher is one year from the date of issue. Danse Azur reserves the right to modify these conditions at any time and cannot be held liable for this in any capacity whatsoever. All activities of mass recommendation are banned by whatever means. Self-recommendation activities are also prohibited for which the participant registers with different addresses in order to arrange a fictitious recommendation allowing him to receive the benefits. If Danse Azur discovers any serious irregularities by a participant of the recommendation programme, Danse Azur may take the necessary measures to stop these irregularities and consequently cancel the benefits and other reductions that would have been unduly awarded to the participant.

Customer service

Should the customer require any information or have any questions, the Danse Azur customer service team may be contacted by email at contact@merletdance.com

Liability

Danse Azur has an obligation only to use its best endeavours throughout all the stages regarding accessing the site, the ordering process, delivery, customer service or after-sale service. Danse Azur cannot be held liable for any damages or inconveniences inherent to using the Internet network, specifically a disruption of services, an external intrusion or computer viruses, or for any event considered to be force majeure, as established by case law.

Danse Azur may not be held liable for a Customer’s misuse and / or intensive use of items. Danse Azur may not be held liable for the return of a competitor’s product and / or a product not sold on souliers.operadeparis.fr . It is the responsibility of the Customer to return the correct item. Consequently, Danse Azur will not refund any item returned to Danse Azur in error.

Intellectual property

All text, comments, works, illustrations, and images reproduced on souliers.operadeparis.fr are protected by worldwide copyright and intellectual property laws. In this regard, and in accordance with the provisions of the intellectual property code, only private use is authorised, subject to different, more restrictive provisions of the intellectual property code. Any reproduction, in whole or in part, of the souliers.operadeparis.fr website is strictly forbidden without prior agreement.